Need help? Contact us: 011 473 2372

FAQ

Frequently Asked Questions

 

 

Who is Boss Auto?

We a team of highly dedicated auto spares enthusiasts eager to cater to your Auto Spare’s needs. We ensure the best price and host a variety of products. If it’s not on our website we will endeavour to find the correct Part at the best price. We specialise in all types of motor vehicles spares & accessories for all types of motor vehicles, vans & mini buses.

No part or order is too big or small

How long has Boss Auto been in existence?

Two Brothers and their father first opened their doors in 2010.

Are my credit card details safe?

Yes. They’re safe. All credit card transactions take place on a secure page and no credit card details are stored.

How long will my order take to arrive?

About 2 to 3 days, depending on product availability and your choice of the vast delivery options available.

Do you have a newsletter?

Yes we do. Please sign up, we will ensure that our newsletters are jam packed with the latest products available as well as our great specials.

What do I do if I don't receive my Order?

Do not hesitate to give us a call. We will track your order and keep you updated on the progress of your precious cargo.

Is there a warranty on the products?

It depends on the brand that you've purchased, but in most cases there is. The warrantee is usually listed on the product page, but if you have any questions please give us a call.

Does returning products purchased online work the same as in your store?

Yes it does. Give us a call if you are unsure of anything.

What if it's broken?

Find out more on our Terms and Conditions page.

 What if you send me the wrong thing?

Find out more on our Terms and Conditions page.

Do you sell gift vouchers?

Yes. We sell digital gift vouchers. If you purchase one, we'll mail you the voucher as PDF. It has a code which you enter at checkout. If it's a gift, we can forward it to someone on your behalf on a designated day.

You don't have what I'm looking for - what now?

Let us know and we'll see if we can get it for you.

What are my Method of Payments Options?

  • Payment can be made via:
  • Debit Card
  • Credit card
  • Instant EFT
  • Direct bank deposit or electronic funds transfer, in which event you must make payment within 5 days of placing your order
  • Standard Bank AutoPay
  • COD: Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value.
  • eBucks

What are my delivery options?

We strive to dispatch deliveries daily to destinations within Johannesburg and surrounding areas. Deliveries to areas outside Johannesburg will be made the next morning.

Courier: This is a door-to-door service.

Speed service: This is a service offered by the post-office. Once the order reaches us, we scan and package the item/s. From there it is sent to your nearest post office. Details on tracking & timing will be included in your delivery notification e-mail.

Collect from our Store in Bosmont customers are welcome to collect their orders from our flagship Store in Bosmont Johannesburg Click on the Contact Us page to access our address. Collection hours: Weekdays 08:30 – 17:30 and Saturdays 08:30 – 13:30.